Everything a dispatch desk needs — in one platform
A location, without a spoken address
Dispatchers send a secure one-time link by SMS. The caller taps once to share live GPS — accuracy circle and all — plus an optional photo, straight from their phone’s browser. No app, no account, no reading coordinates aloud.
- Secure, unguessable link per call
- Live GPS with accuracy + optional photo
- Works on any smartphone browser
- Manual placement + revert-to-live-GPS
- Link
- Secure, one-time SMS
- GPS
- Live, with accuracy circle
- Photo
- Optional, from the browser
- Install
- None — any phone
One live map for the whole desk
Callers and units on a single real-time map with priority triage, overdue-call flashing, filters, and a shared activity log. Every connected screen updates instantly over live sockets — nobody hits refresh. Tiles are OpenStreetMap, cached on your own backend, so there’s no Google key and no per-load billing.
- Real-time caller + unit map
- Priority triage & overdue flashing
- Self-hosted tiles (no Google key)
- Quick views, filters & shared log
- Priority triage
- Areas of responsibility
- Overdue-call flashing
Field crews, coordinated from their pocket
A companion mobile app gives responders their assignments, background live-location, push alerts, one-tap status, and a real driving ETA. An offline queue buffers everything through dead zones and resyncs the moment they’re back — even across an app restart.
- Background location + push alerts
- One-tap status & driving ETA
- Offline queue survives restarts
- Auto on-scene when a unit arrives
- Status
- One-tap en route / on scene
- Location
- Background, while on duty
- ETA
- Real driving time
- Offline
- Queue survives restart
Backup that finds itself
A unit on scene can page for more help. Beacon offers the request to the nearest qualified crew and — if they don’t answer in time — cascades automatically to the next-nearest, so a request never dies waiting on one radio.
- Self-service backup requests
- Auto-cascade to next-nearest unit
- Configurable offer timeout
- Works for any fleet type
- Request
- Self-service from the scene
- Offer
- Nearest qualified crew
- Timeout
- Configurable per offer
- Fallback
- Auto next-nearest
The after-action, already written
Every action writes to an append-only log, and every GPS ping is captured in full. Out of the box you get call volume, time-to-dispatch and on-scene response times, and per-unit utilization — broken down by priority and district.
- Response-time analytics
- Per-unit utilization
- Tamper-aware audit trail
- Full location history captured
- Median time to dispatch
- Calls by priority
- Per-unit utilization
Multi-tenant, secure by design
Every customer’s data is isolated in code — not just by a schema column — with per-tenant real-time channels, encrypted integration secrets, and role-based access across four roles.
In-code tenant isolation
A guessed ID from another tenant returns “not found,” never someone else’s data.
Role-based access
Admin, supervisor, dispatcher, responder — with account blocking and expiring tokens.
Encrypted secrets
Per-tenant integration keys stored encrypted at rest, never returned to the browser.
Tamper-aware audit
Append-only logs of every mutating action — nobody, including admins, can delete records.
See the whole loop in your own workspace.
Create a free workspace in minutes — text a caller, watch their location land on the map, and see how fast coordination can be.
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