Caller-led response
Locate, triage, and dispatch
Send a caller a no-install location link, assess the request by priority, and assign the nearest available responder — all from a live operational map.
Explore the response workflowLocate. Dispatch. Respond.
Get the right responder to the right place — faster.
Beacon is the dispatch platform for field-response teams. Text a caller a link to see their exact location — no app to install — then triage, assign, and track every unit to the scene, all on one live map.
Free 30-day trial · No credit card · Cancel anytime
app.kilodelta.ca/dispatch
- 45 crews · live
- Priority triage
- Areas of responsibility
- Built-in maps · no fees
- $0
- Map fees
- 0
- App installs for callers
- 4
- Access-controlled roles
- 2
- Languages · EN / FR
- 1
- Shared live map
One dispatch core, built for field response of every kind
Emergency services
Utilities
Municipal
Security
NGO field teams
Whatever you dispatch
02Why Beacon
Coordination without the radio and the guesswork
Replace the phone tree, the verbal address relay, and the endless “where are you now?” with one live picture the whole desk shares.
Without Beacon
- Phone tree, then radio relay
- “What’s your exact address?”
- Coordinates read aloud — and mis-heard
- No shared picture; everyone guessing
With Beacon
- One secure link, texted to the caller to relay their location
- Exact GPS location on the map in seconds
- One live board the dispatchers share
- Triage, dispatch, track — no refresh
03The product
One live map everyone shares — standard or satellite.
Every unit, caller, and area of responsibility on one map that updates the instant anything moves — flip to high-resolution satellite in a click. The maps are built in and served by Beacon, so there are no map API keys and no per-load map billing.
- Real-time units, callers, and areas of responsibility
- Standard and satellite maps built in — no map fees or API keys
- Priority triage with overdue-call flashing
- Every screen updates live — nobody hits refresh
app.kilodelta.ca/dispatch · satellite
- Standard ↔ satellite
- Areas of responsibility
- Built-in · no map fees
app.kilodelta.ca/reports
- Median time to dispatch
- Calls by priority
- Calls per unit
After-action, already written
Every ping captured. The report writes itself.
Every action and location update is recorded automatically and can’t be altered — so the after-action review is already written. Out of the box: call volume, time-to-dispatch and on-scene response times, and per-unit utilization, by priority and district.
04How it works
From a text message to an arrival, on one timeline
Four steps from “we got a call” to “a unit is on scene” — every one of them captured automatically.
- 01
Text a link
A dispatcher texts the caller a secure link — no app to download, nothing to install; it opens right in their browser.
- 02
Caller shares location
One tap shares the user’s live GPS and it lands on the map instantly. Optionally share photos with the dispatcher.
- 03
Triage & dispatch
Set priority, assign the nearest unit, and log it — every connected screen updates live, no refresh.
- 04
Track to resolution
Assigned units close the distance on your live map, and arrival is marked on-scene automatically — no radio check-ins.
05Capabilities
A full dispatch desk, out of the box.
The shape every field operation shares — something happens, triage by severity, dispatch the nearest qualified crew, track to resolution — with the security and audit trail a serious operation needs.
Caller flow
- No-install link
- Secure SMS link; live GPS + optional photo, straight from the browser.
- Manual placement
- Drop or nudge a pin, and revert to live GPS at any time.
Ops & security
- Your data, walled off
- Each organization’s data is fully isolated — no way to reach another customer’s records.
- Role-based access
- Admin, supervisor, dispatcher, responder — each sees only what they should.
- Encrypted credentials
- Your Twilio and integration keys are encrypted at rest and never exposed.
- Tamper-proof audit
- Every change is logged permanently and can’t be edited or deleted.
- Reporting
- Call volume, time-to-dispatch, on-scene times, per-unit utilization.
- English & French
- Full localization across the web console and the mobile app.
The console
- Live ops map
- Callers and units on one real-time board — no one hits refresh.
- Priority triage
- Critical → low, with overdue-call flashing so nothing slips.
- Built-in maps
- Standard + satellite basemaps — no map API keys, no per-load map billing.
- Quick views & filters
- Calls-only, untasked units, unassigned — and saved views.
The responder
- Mobile app
- Background location, push alerts, one-tap status, real driving ETA.
- Offline queue
- Buffers through dead zones and app restarts, then resyncs.
- Auto on-scene
- Marks arrival automatically when a unit reaches the call.
- Mutual-aid cascade
- Auto-offers backup to the next-nearest crew when the first can’t take it.
06Use cases
Proven across very different fields
Beacon adapts to the way your organization operates — from locating a caller and dispatching an immediate response to coordinating crews across large service areas.
Distributed operations
Coordinate field teams at scale
Manage crews across service districts, configure vehicle and resource types, define areas of responsibility, and automatically identify the next-best available team.
Explore the field operations workflow07FAQ
Questions, answered
Do callers need to install an app?
Never. A caller taps the link you text them and shares their location from the browser — no app, no account, nothing to sign into.
Are there map fees or API keys to manage?
No — the maps (standard and satellite) are built in, with no map API keys and no per-load map billing. The one outside service you do need is an SMS provider (Twilio) to text callers the location link, billed by them at their standard per-message rates.
Is my organization’s data kept separate from other customers?
Yes — completely. Each organization’s data is fully isolated, with its own encrypted settings and a permanent, tamper-proof audit trail. There’s no way for one customer to see another’s information.
What languages are supported?
English and French, across both the web console and the responder mobile app — including localized push notifications.
What does it cost to get started?
Create a workspace and run the full dispatch workflow free for 30 days — no credit card. After that it’s a simple per-seat price, and a solo operator stays free. Maps are included; texting callers uses your own SMS provider (e.g. Twilio) at their standard per-message rates.
Get started
Stand up your dispatch desk today.
Create a free workspace in minutes — text a caller, watch their location land on the map, and see how fast coordination can be.
Free 30-day trial · No credit card · Cancel anytime